Refund Policy

1. Overview

At Florawashing, we want you to feel confident when purchasing our consulting services, personalized routine plans, educational products, and structured programs. This Refund Policy explains your rights and our procedures regarding refunds.

This policy applies to all paid transactions made through florawashing.world or directly with our team. Free content on our Website is not subject to this Refund Policy.

For questions about refunds, contact us at assist@florawashing.world or +1 206-682-7453. Our business address is 85 Pike St, Seattle, WA 98101, USA.

2. General Refund Principles

We handle refund requests fairly and transparently. The following principles guide our refund decisions:

• Refund eligibility depends on the type of product or service purchased and the stage of delivery.
• All refund requests must be submitted in writing via email to assist@florawashing.world.
• Refund requests must include your full name, order date, order reference or payment confirmation, and reason for the request.
• Approved refunds are processed to the original payment method within 10 business days of approval.
• We reserve the right to refuse refund requests that do not meet the conditions outlined in this policy.

3. Consulting and Guidance Sessions

3.1 Full Refund

You are eligible for a full refund of consulting session fees if:

• You cancel at least 48 hours before the scheduled session start time.
• We cancel or reschedule the session and you are unable to attend the rescheduled time.
• Technical issues on our end prevent the session from taking place and cannot be resolved within 7 days.

3.2 Partial Refund

A partial refund of 50% may be issued if:

• You cancel between 24 and 48 hours before the scheduled session.
• You miss the session without prior cancellation but contact us within 24 hours with a valid reason (illness, emergency).

3.3 No Refund

No refund is available if:

• You cancel less than 24 hours before the scheduled session without extenuating circumstances.
• You fail to attend the session without prior notice.
• The session has been completed in full.

4. Personalized Routine Plans

4.1 Before Delivery

If you request a refund before your personalized routine plan has been delivered or work has begun, you are eligible for a full refund.

4.2 After Delivery

Once your personalized routine plan has been delivered, refunds are generally not available because the digital product has been provided. However, we may consider a partial refund or plan revision if:

• The delivered plan significantly differs from what was agreed upon during the initial consultation.
• You contact us within 7 days of delivery with specific, documented concerns about the plan content.

Each post-delivery request is evaluated individually. We may offer a complimentary revision instead of a refund where appropriate.

5. Educational Products

5.1 Digital Downloads and Guides

Due to the nature of digital products, refunds for educational guides, checklists, and reference materials are available under the following conditions:

• Full refund: Requested within 14 days of purchase AND the product has not been downloaded or accessed.
• Partial refund: Requested within 14 days of purchase if you can demonstrate that the product content significantly differs from its description on our Website.
• No refund: After 14 days from purchase, or if the product has been downloaded and accessed without documented content issues.

5.2 Physical Products

If we offer physical educational materials in the future, they may be returned within 30 days of delivery in unused, resalable condition. Return shipping costs are the responsibility of the customer unless the product was defective or incorrectly shipped.

6. Structured Programs and Challenges

6.1 Before Program Start

Full refunds are available if you cancel enrollment before the program start date.

6.2 During the Program

If you wish to withdraw after a program has started:

• Within the first 7 days: You may request a partial refund proportional to the unused portion of the program.
• After 7 days: No refund is available, but you may retain access to materials already delivered for the duration originally purchased.

6.3 Program Cancellation by Us

If we cancel a program before completion, you will receive a full refund for the unused portion or the option to transfer to a future program session.

7. How to Request a Refund

To request a refund, follow these steps:

1. Send an email to assist@florawashing.world with the subject line "Refund Request."
2. Include your full name, email address used for purchase, order date, and payment confirmation number.
3. Describe the product or service purchased and the reason for your refund request.
4. Attach any relevant documentation (payment receipt, session confirmation, delivery confirmation).

We will acknowledge your request within 2 business days and provide a decision within 10 business days. If additional information is needed, we will contact you promptly.

8. Refund Processing

Approved refunds are processed as follows:

• Refunds are issued to the original payment method used for the purchase.
• Processing time is typically 5–10 business days after approval, depending on your payment provider.
• You will receive an email confirmation when the refund has been initiated.
• Currency conversion fees or bank processing fees charged by third parties are non-refundable.

9. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks initiated without first attempting to resolve the issue with us may result in suspension of access to purchased products and services. We will provide relevant transaction documentation to payment processors when chargebacks are initiated.

10. Exceptions and Special Circumstances

We understand that unexpected situations arise. In cases of documented emergencies, serious illness, or other extenuating circumstances, we may consider refund requests outside the standard timeframes described in this policy. Such requests are evaluated on a case-by-case basis at our discretion.

Promotional or discounted purchases are subject to the same refund terms unless otherwise stated in the promotional offer terms.

11. Consumer Rights

Nothing in this Refund Policy is intended to limit any rights you may have under applicable consumer protection laws in your jurisdiction. If you are located in the European Union, you may have additional rights under the Consumer Rights Directive, including a 14-day withdrawal period for distance contracts, subject to exceptions for digital content that has been delivered with your prior express consent.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Refund requests are governed by the policy in effect at the time of purchase.

13. Contact Us

For refund requests or questions about this policy:

Florawashing
85 Pike St, Seattle, WA 98101, USA
Email: assist@florawashing.world
Phone: +1 206-682-7453